Privacy Policy

1. About JAAGAR

JAAGAR WELLNESS INDIA operates a wellness brand inspired by Himalayan traditions, nature, and conscious living.

Our website may offer wellness products, information, content, subscriptions, customer support, and related services.

Registered/Business Name: JAAGAR WELLNESS INDIA

Website: jaagar.com

Registered Address: Plot No. 199, Phase II, Kundli Industrial Area, Sonipat, Haryana – 131028, India

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

Personal Information

• Full name
• Email address
• Mobile/telephone number
• Billing and shipping address
• Account login information
• Information provided when contacting customer support
• Information you provide when subscribing to newsletters or marketing communications

Order and Transaction Information

When you purchase products from us, we may collect information relating to:

• Products purchased
• Order number
• Billing and shipping details
• Payment status
• Transaction-related information

Payment card, UPI, banking, or other sensitive payment credentials are generally processed by our payment service providers. We do not intentionally store complete payment card or banking credentials on our own servers.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interactions
• Referring website
• Approximate location derived from technical information
• Date and time of visits
• Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Provide customer support
• Create and manage customer accounts
• Communicate with you regarding your orders
• Send transactional notifications
• Respond to enquiries and requests
• Improve our website, products, and services
• Understand how customers use our website
• Personalize your experience where appropriate
• Prevent fraud, misuse, and unauthorized activity
• Maintain website security
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted and where you have provided the appropriate consent or otherwise allowed us to do so under applicable law

We do not use your personal information for purposes unrelated to the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Cookies and Similar Technologies

JAAGAR may use cookies, pixels, tags, and similar technologies to operate and improve our website.

Cookies may help us:

• Keep your shopping cart functional
• Remember your preferences
• Understand website usage
• Improve website performance
• Measure marketing and advertising effectiveness
• Provide relevant content or advertisements where applicable

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect certain website functionality.

5. How We Share Your Information

We do not sell or rent your personal information as a standalone commercial asset.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

Payment Service Providers

To securely process payments and transactions.

Shipping and Logistics Partners

To fulfil and deliver your orders.

Technology and Service Providers

This may include website hosting, e-commerce platforms, cloud services, customer support systems, analytics providers, marketing platforms, and other service providers that assist us in operating our business.

Professional and Legal Advisors

Where reasonably necessary for accounting, legal, compliance, audit, or business purposes.

Government or Law Enforcement Authorities

Where disclosure is required by applicable law, legal process, court order, or a lawful governmental request.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

6. Marketing Communications

If you subscribe to our newsletter, provide consent, or otherwise lawfully permit us to contact you for marketing purposes, we may send you information about:

• JAAGAR products
• New launches
• Wellness content
• Offers and promotions
• Events and campaigns
• Brand updates

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications concerning your orders or account.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions
• Providing services and customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with applicable legal, tax, accounting, and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, delivery partners, or other services.

JAAGAR is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of third parties before providing them with your personal information.

10. Children's Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, which may include:

• Requesting information about the personal data we process about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information where legally applicable
• Withdrawing consent where processing is based on consent
• Opting out of marketing communications
• Raising a complaint regarding our handling of your personal information

To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Grievance and Privacy Requests

For privacy-related questions, requests, or complaints, you may contact us at:

If JAAGAR appoints a dedicated Grievance Officer or Data Protection Officer, the relevant name and contact details will be published here.

13. International Data Transfers

Some of our third-party service providers may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, JAAGAR will take steps as required under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way JAAGAR handles your personal information, please contact: